It is advisable that you keep a copy of the data contained in the products purchased.
Erika Sepúlveda Peregrina is not responsible for any loss of data, files or any damage resulting from a backup failure by the User of the data contained in products purchased such as memory cards.
Erika Sepúlveda Peregrina is not responsible for the consequences that may result from improper use of the products for sale in the web.
The civil liability of Erika Sepúlveda Peregrina for the products supplied is limited to the amount thereof, the user waives to claim any responsibility to the provider for any concept in any case of dissatisfaction of the products purchased on the web www .tiendaazulik.com, as well as possible failures, slow access or errors in accessing the web, including loss of data or other types of information that may exist on the computer or network of the user who accesses the web.
Erika Sepúlveda Peregrina is a company specialized in the distance selling of clothing products and accessories. Erika Sepúlveda Peregrina sells her products remotely over the Internet through her website and / or by phone.
2. OBJECT OF THE CONTRACT:
2.1 Scope of application: The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the provider and the user at the time in which he accepts these purchase conditions during the online contracting process by checking the corresponding box. These CGC will apply from the day the order is placed.
The contractual relationship of sale entails the delivery, in exchange for a determined and publicly exposed price Through the website, of a specific product.
2.2 Territory of application: The virtual store of www.tiendaazulik.com is active for all Spain and some countries of the European Union.
2.3 Capacity to contract: In order to place an order, you must be of legal age and have the capacity to contract.
2.4 Customer acceptance: The validation of an order through the website www.tiendaazulik.com is carried out by email and also implies the automatic acceptance of the GTC. These conditions are available on the website www.tiendaazulik.com or, if you wish and request, we can make them available to you by email.
2.5. Modification of the General Contract Conditions: Erika Sepúlveda Peregrina reserves the right to make changes and / or modifications in these CGC. We advise our clients to review them regularly. In the event that these changes or modifications are made once an order has been placed, the conditions in force on the date on which said order was placed will apply.
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3. INFORMATION PROVIDED ON THE WEB www.tiendaazulik.com:
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3.1 Publication of prices: Exceptionally the prices of the products shown on our website may be specified incorrectly and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount that you have already paid.
3.2 Product information: The Information that appears in our advertising, brochures, other written material, on our website or that provided by our agents or employees constitutes an invitation to make a deal. This information does not constitute an offer to supply any product on our part.
The contents of www.tiendaazulik.com are constantly renewed and updated to offer to our customers the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel his purchase at no cost on his part.
All Contractual information on the website is displayed in Spanish (Castilian) and communication with clients and users, as well as the formalization of the contract, will be carried out in this language, although if the client so wishes, it can be done in another language. always indicating it before starting the contracting procedure.
3.3 Availability of the product (s): There may be times when it is impossible to supply all the products because These are not in stock or available at the time of purchase. In these cases, we will contact you to choose between the following options:
a) choice of an alternative product, with characteristics similar to the product to be replaced;
b) the communication of its availability, in case you prefer to wait for said product to be available again in the store.
If you decline our suggestions, the order related to These products will be canceled and any amount paid for them will be refunded.
3.4 Right of Cancellation: Erika Sepúlveda Peregrina reserves this action (right of cancellation ) of the shipment of a specific product that does not meet the quality requirements imposed on all products of www.tiendaazulik.com. In the event that this lack of quality is detected, Erika Sepúlveda Peregrina's Customer Service will suggest a replacement product and, if the replacement is not to the customer's liking, the cost of said product will be reimbursed.
3.5 Orders 24 hours a day, every day of the year: The hours for receiving orders is twenty-four (24) hours three hundred sixty-five (365) days of the year, although orders placed after nineteen (19) hours will not be processed, remaining for the next business day in Playa D'aro. Orders received during the weekend will be processed first thing in the morning on the following Monday, or the first business day.
3.6 Fraud: If Erika Sepúlveda Peregrina suspects or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.
4. PURCHASE PROCEDURE:
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In order to access the products offered by the provider, the user must register through the website by creating a user account. For this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of 27 of April 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Organic Law 15/1999 of December 13 (LOPD) relating to the protection of personal data and Royal Decree 1720/2007, on the development of the LOPD, detailed in the Legal Notice and Privacy Policy of this website.
The User will select a username and password, committing to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party, in such a way that it proceeds to bl Immediate targeting.
The user will not be able to choose as a user name words that have the purpose of confusing others by identifying him as a member of the provider, thus as rude, insulting expressions and in general, contrary to the law or the requirements of morality and good customs.
Once the user account has been created, It is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
Choose the product by click on it, then select the desired color and size, and finally press the button to add to the "shopping cart".
If you want to add more products, you must select the option "Continue shopping". If by mistake you have added one that you do not want, you must click on the option to remove from the shopping cart. In the shopping cart the articles, the quantity, the price and the total amount will be observed. Once all the products have been chosen, the taxes, charges and discounts will be calculated according to the payment and shipping data entered.
After choosing the product (s), you must click on the tab to finish, to place the order. By clicking on this option, the purchase confirmation will appear (summary of the order placed, your data and the chosen payment method).
User registration will be requested to be able to make the purchase (said registration is free ), in which a data collection form must be completed (in which you will have to accept the Privacy Policy and the Legal Notice (and link both)). Once this has been completed, you will receive a registration confirmation email at the indicated email address. If you are already registered, you can access your details by clicking the already registered user button.
Please review the spam and junk mail controls in your email inbox and verify provided that the contact information you provide is correct.
Once registered, a check box will appear that you must mark since it is the acceptance of these General Clauses of Contracting and the Privacy Policy.
To finish the process, you must click on the Finish button
In any case, the provider's contracting platform will inform the user, once the contracting procedure, via email regarding all the characteristics, price, forms of transport, contracting date and delivery estimate of the purchased product.
If there is any type of error in the indicated direction or in any other point of the order, you must notify it immediately to the e-mail address that will appear on the web in order to correct this error.
If you have any questions, you can contact our Customer Service through any of the methods provided on the web www.tiendaazulik.com.
Erika Sepúlveda Peregrina will provide Customer Service of FREE way through our email contacto@tiendaazulik.com, if you choose another alternative means of communication, the user is the one who will be responsible for the particular cost of the same.
Erika Sepúlveda Peregrina offers telephones in Spain subject to the cost of your telephone operator.
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This web page also allows the purchase through the guest checkout functionality. In this type of purchase, you will only be asked for the essential data to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as an unregistered user.
5. SHIPPING:
Shipments will be made through the NACEX Company, whose Customer Service telephone number is 900 100 000. Shipping costs will be applied as follows form:
The delivery time is usually between 1 and 4 working days, depending on the destination population and the chosen payment method. This term is understood provided that the availability of the merchandise has been confirmed and the full payment of the order has been verified.
The Provider will not assume any responsibility when the product is delivered or service is not carried out, because the data provided by the user is false, inaccurate or incomplete.
The delivery will be considered made at the time the carrier has made the products available to the user and the user, or the latter's delegate, has signed the delivery receipt document.
It is the responsibility of the User to verify the products upon receipt and expose all exceptions and claims that may be justified in the delivery receipt document.
In the event that the contracting does not entail the physical delivery of any product, being these directly downloaded from the website, the provider will previously inform the user r Specifically, the procedure you must follow to perform this download.
6. PRICES AND DEADLINES OF VALIDITY OF OFFERS:
All prices displayed in the store www.tiendaazulik.com include the VAT in force at the time of purchase. All the prices that appear on the web are valid except for typographical errors or end of stock and in any case they will be expressed in the Euro currency (€). Said expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services attached to the product or service purchased. (VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products or services will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.) < / div>
The payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, as well as sent together with the purchased product.
The prices applicable to each product will be those published on the web and applied automatically by the hiring process in the last phase of it. The client assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.
In the cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.
The data recorded by the different payment methods constitutes proof of the date on which the financial transactions were made and will serve to determine whether or not said order is subject to promotion.
For any information about the order, the User may contact through the PROVIDER's customer service telephone number or via email to the address provided.
7. PAYMENT METHODS:
Below we detail the available systems:
7.1 Payment by credit card credit or debit: The user must have a valid credit or debit card, where they must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of ordering. Only Visa, Mastercard and American Express cards are accepted. We only accept payments with secure cards in which your identity as cardholder is authenticated according to the method established by your bank, through secure electronic commerce (“Verified by Visa” and “MasterCard SecureCode”). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank.
The system called SSL (Secure Sockets Layer), payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.
7.2 Cash on delivery : The form of payment against reimbursement is upon delivery of the order, when the transport company delivers the package, it will have to have the amount prepared for the aforementioned order to make the payment, if not, the recipient must go to collect your order in the Company, as well as after 2 absent in the delivery address. Orders will only be delivered to the address provided by the customer when placing the order. This service managed by the company NACEX has an extra cost of € 2 and is only available within the Iberian Peninsula.
7.3 PayPal or other platforms: Once completed the purchase, if this form of payment is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment is successful, your order will be finalized and an email will be sent with the summary of your purchase. By pressing the button "Back to the web" you will return to the web to see the order and to print it. PayPal has its own privacy policies and Erika Sepúlveda Peregrina has no responsibility for them.
8 . DELIVERY OF ORDERS:
8.1 Shipping Address: The delivery of orders will be made at the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the company of shipments, assigned for this purpose, such as the absence of the recipient.
The delivery time of the order will be during normal working hours.
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Without prejudice to the foregoing, the provider has adopted the measures required of a diligent merchant so that the delivery can be made in the agreed time, so no responsibility can be attributed against the provider.
Shipments are only made to destinations in Peninsular Spain and some European Union countries.
Azulik 18 SL will use all the means at its disposal so that your order is delivered within the term that appears on our website to date of issuance of the order confirmation.
8.2 Delivery times: they correspond to those established in the file of each product. In the case of products not available at the time of purchase, our Customer Service will be able to provide you with availability information and a delivery time.
If you have When ordering several products in the same order, keep in mind that they may have different availability dates, in which case you could receive them on different dates. Keep in mind that in the absence of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our Customer Service through the following address: email: contacto@tiendaazulik.com, indicating the order number.
8.3 Shipping confirmation: At the time of delivery of the order to our carrier we will send you Shipping confirmation to the email address you provided when ordering. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through the website of our carrier.
8.4 Damage to the delivery: The products are delivered in secure packaging. If at the time of delivery it is visibly and clearly appreciated, without the need to manipulate the shipping packaging or the product's own, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, a error in the merchandise received, the customer must detail this fact in the receipt signed by the carrier and immediately contact our Customer Service line 625835050 or email contacto@tiendaazulik.com within 24 hours of receipt, in order to urge the return of the affected product or products and proceed to replace it with another in optimal conditions or, make a refund of the price paid for it, as indicated in said email.
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A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage to the product is detected once the package has been opened, the packaging being in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line 625835050 or email contacto@tiendaazulik.com. After 24 hours of delivery, no claims for damage to the product will be accepted.
9 . RIGHT OF WITHDRAWAL:
9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of the product, to return it (art. 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products in your order, you can exercise your right of withdrawal by filling in the form attached to these conditions, with your order number (to obtain a refund of the amount of the product / s within of the maximum term of fourteen (14) calendar days following receipt of the order) together with your contact information. Unless the return is made due to product defects, the shipping costs will be borne by the USER. The product must be returned in its original packaging and in perfect condition.
We will provide you with a return number and instructions for the return procedure. You must send it to us by email contacto@tiendaazulik.com or by post, always within 14 calendar days of receipt of the order. After this period, you can only request the return or exchange of the product / s for technical reasons subject to the guarantee of said product / s.
You must Return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that does not denote an inappropriate use of the good or different from its own nature to the address that we have provided. < / div>
It is recommended that it be returned in its original packaging, if this is not possible, the product will suffer a depreciation in value. The customer will be responsible for the packaging and protection of the products he / she sends as well as the expenses derived from the shipment.
As long as the products are returned within the term of 14 calendar days, without any damage or wear marks and complying with the requirements established in this section, with the return number that we will have provided, we will refund the total amount of the purchase.
Remember that in any case the product must include:
- Return number provided
- Order number
- Purchase and withdrawal date
Information of interest (optional):
- Reasons for return
- Information that you think is necessary or of interest to process the return
9.2 Return of defective product: the user must inform Azulik 18 SL of the lack of conformity with the product within two months of becoming aware of it. In the event that the product is defective in origin, you must send an email to contacto@tiendaazulik.com with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call indicating how to proceed to send the defective product and providing you with a return number.
The product (s) of the order must be returned to the address that we will provide you with all the elements with which it was delivered in perfect condition, without damage or marks that denote improper use of the good or different from its own nature .
Once the defective product is received in compliance with these requirements and it is verified that the product / s have a factory defect, we will contact You to manage the repair, replacement, reduction or termination of the contract. In any of the above cases, the derived expenses will be borne by Azulik 18 SL.
9.3 Return of non-defective product: When the product does not have any defect and its Return has been motivated by ignorance or misuse, Azulik 18 SL will contact you to indicate the steps to follow to recover the product.
The Shipping costs derived from the return of a product that does not present any damage or defect to the user will be borne by the customer and Azulik 18 SL will not proceed to such shipment until it has received advance payment of the transport costs. Verification by Azulik 18 SL that the product resulting from the return is damaged by misuse or poor protection during shipping may result in the cancellation of the Warranty or cause a decrease in the value of the product.
9.4 Return due to error in the order by Azulik 18 SL: When the product does not correspond to the order, due to an error attributable to the company, the user must notify it by mail to the company as soon as possible; Azulik 18 SL will bear the costs of collecting the product sent by mistake and delivering the corresponding to the order placed.
9.5 Verification of Returns: Verification and verification The products to be returned will be borne by Azulik 18 SL, which, once at its facilities, will verify that they are received, complying with all the requirements established in section 9.1. Failure to comply with these requirements may lead to the cancellation of the Warranty or cause a decrease in the value of the product.
If any of the elements are missing, the product will be returned to your home with a note indicating the missing content.
9.6 The right of withdrawal may not apply in the following cases:
If the product is not in perfect condition.
If the product packaging is not the original one or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, the use of seals and adhesive tapes applied directly on it is prohibited.
When the product is open without being able to demonstrate that it has not been used.
In software applications that are directly downloaded through the portal.
When they are personalized products or those, which for hygiene reasons or other legally foreseen exceptions, are not subject to this right.
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10. REFUNDS:
10.1 Reimbursement of shipping costs: If you request reimbursement of shipping costs for the return, you must send the products by standard mail (ordinary letter) . The responsibility of the shipment rests exclusively with the transport company or means contracted for said shipment. The extra expenses derived from the contracting of fast delivery services will be borne by the client.
10.2 Refund for return: In the case of return, the refund of the Amounts paid will be made through the means of payment that was used in the purchase. Azulik 18 SL will not refund the amount or carry out any reshipment of merchandise until the receipt and condition of the packaging and accessories of the product being returned or exchanged has been verified in our warehouse.
10.3 Refund Term: the refund will be made within a period of 15 business days from receipt and verification of the conditions of receipt of the shipment. The maximum term to make the established payment is one month. To proceed with the refund, you must give us the following information:
- refund number
- number order and invoice
- IBAN + 20 digits of your bank account.
10.4 Azulik 18 SL declines to refund the amounts if:
- the products are used or damaged, or their use has exceeded their nature.
- the products are missing some elements.
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11. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES:
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11.1 Warranty: All products offered through the website are completely original, except that the opposite is indicated in its description.
In the event that the Law on Guarantees for the Sale of Consumer Goods (23/2003, of July 10) establishes Since the product must be sent to the manufacturer to manage said guarantee, Erika Sepúlveda Peregrina's team will indicate how to proceed via email or phone call. In these cases, Azulik 18 SL is not responsible for how the manufacturer processes the guarantee of said product.
Unless proven otherwise, it will be understood that the products are comply with the contract as long as they meet all the requirements expressed below, except that due to the circumstances of the case, any of them is not applicable:
a) They conform to the description made by Azulik 18 SL.
b) They are suitable for the uses to which products of the same type are ordinarily destined.
c) They are suitable for any special use required by the client when they have made it known of Erika Sepúlveda Peregrina at the time of the contract, provided that he has admitted that the product is suitable for this use.
d) Present the usual quality and benefits of a product of the same type as the client can reasonably expect, given the nature of this and, where appropriate, the descriptions of the specific characteristics of the products made by Azulik 18 SL.
e) Azulik 18 SL describes the details, technical characteristics and photographs of the products provided by the manufacturer of the same, so that it is not bound by these public statements.
The lack of conformity that results from an incorrect installation of the product will be equated to the lack of conformity of the same when the installation is included in the purchase and sale contract and has been made by Azulik 18 SL or under its responsibility, or by the USER when the defective installation is due to an error in the installation instructions.
Liability will not proceed for faults of conformity that the User knows or has not been able to ignore at the time of the conclusion of the contract or that have their origin in materials supplied by the User.
11.2 Defective products: In case of product defective, Azulik 18 SL must proceed with the repair, replacement, price reduction or termination of the contract (as appropriate), steps that will be free for the user. Azulik 18 SL is liable for any lack of conformity that appears within a period of two years from delivery, as long as it informs Azulik 18 SL of the lack of conformity within two months of becoming aware of it.
11.3 Guarantee cancellation cases: The guarantee does not apply in the following cases:
- Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,
- Expenses related to maintenance, repair or replacement of parts due to normal wear and tear ,
- Faults and deterioration of accessories,
- Deterioration created by misuse of the product, improper use, non-respect of the instructions for use with regard to its use and maintenance or improper installation,
- Damages caused by unaccredited persons or the user ,
- Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,
- Damage caused by a system failure in which the product may be incorporated,
- If the model or serial number of the product show any modification,
- Use of the product outside the family and private framework, for example in intensive professional use, or
- Products already repaired by Repair Services outside of Erika Sepúlveda Peregrina.
11.4 Substitution of an irreparable product: In the If the product is considered irreparable or the cost of the repair is disproportionate to its value, it will be replaced by another exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.
The replacement of your product will terminate your contract of sale and warranty extensions if there are, since when acquiring your new product it will benefit from a new contract as it is a new purchase.
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12. ONLINE DISPUTE RESOLUTION
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called a dispute resolution body, which acts as an intermediary between both. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
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13. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect to said provision or to the part of it that is null or ineffective, the General Conditions subsisting in everything else, having said provision, or the part of it that is affected, by not being placed.
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14. APPLICABLE LAW AND JURISDICTION:
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the object of these Conditions, to the Courts and Tribunals of the provider's domicile (if it is a legal person) or the user (if it is a natural person) .
In the event that the user resides outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Courts of the city of Barcelona (Spain).
15. COMMENTS AND SUGGESTIONS:
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Your comments and suggestions are welcome. We kindly ask you to send us such comments and suggestions through our contact form.
In addition, we have official complaint forms available to consumers and users. You can request them by calling the Customer Service telephone number 625835050 or through our contact form.
ANNEX: RIGHT OF WITHDRAWAL
Attention:
Name: Azulik 18 SL
NIF: B55310445
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Address: C / Miramar 12, 17250 Playa D'aro, (Girona)
Telephone: 625835050
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Email: info@tiendaazulik.com
Data of the good / benefit to be withdrawn:
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Order / invoice number: ______________________________________________
Order / invoice date: ___________________________________________
Date of receipt of the product / service: ___________________________
Description of the product / service: __________________________________
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consumer / user:
Name: __________________________________________
NIF: ______________________________________________
Address: _________________________________________
Town: _________________________________________
Telephone: __________________________________________
Email: __________________________________
Right of withdrawal:
In accordance with article 68 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, you c I only agree that I withdraw from the contract for the sale of the goods / services described above, so I would be grateful if you could contact me using the contact information provided, to notify me that this request has been made.
Date of the request:
Signature of the consumer / user:
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